Welcome to DubaiMerchant.xyz. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making any purchase.
1. General
These Terms and Conditions apply to all users of DubaiMerchant.xyz. By accessing or using our website, you confirm that you accept these terms and agree to comply with them. If you do not agree, please do not use our website.
2. Products and Pricing
All products listed on our website are subject to availability.
We reserve the right to change prices, offers, and product details at any time without prior notice.
In case of a pricing or description error, we reserve the right to cancel or correct the order.
3. Orders and Payments
Orders can be placed through our website using valid contact information and delivery address.
Payments can be made via available secure payment methods such as cash on delivery, mobile banking, or online payment gateways.
We reserve the right to cancel any order if payment is incomplete, information is inaccurate, or fraud is suspected.
4. Shipping and Delivery
We deliver products across Bangladesh.
Delivery time may vary depending on your location and product availability.
Delays caused by external factors (such as courier service issues, natural events, or strikes) are beyond our control.
5. Return & Refund Policy
At DubaiMerchant.xyz, we make every effort to ensure your order arrives safely and in perfect condition.
However, if any product is damaged during courier delivery, you may request a return or refund under the following conditions:
Returns or refunds are only applicable if the product is damaged during courier handling or delivery.
The customer must inform us within 24 hours of receiving the product by sharing photo or video proof of the damage.
Once verified, we will either send a replacement or issue a refund through the same payment method.
Products must be unused and returned in original packaging.
No return or refund will be accepted for change of mind, dislike, or minor variations in color or packaging.
DubaiMerchant.xyz will cover courier costs for verified damaged returns.
6. User Responsibilities
Users must provide accurate information when registering or placing orders.
You agree not to misuse our website for any illegal or harmful activity.
Any attempt to harm, hack, or disrupt our service will result in legal action.
7. Intellectual Property
All content on DubaiMerchant.xyz, including text, images, logos, and designs, is owned by or licensed to DubaiMerchant.xyz. You may not copy, reproduce, or distribute any material without prior written permission.
8. Privacy Policy
Your privacy is important to us. We collect and use customer data in accordance with our [Privacy Policy] (to be added). By using our website, you consent to such use of data.
9. Limitation of Liability
DubaiMerchant.xyz will not be liable for any direct, indirect, or incidental damages arising from the use of our website or products. We strive to ensure accuracy, but we do not guarantee that our website will always be error-free or uninterrupted.
10. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our website after changes means you accept the revised terms.
11. Contact Us
For any questions, complaints, or feedback, please contact us at:
📞 (+880) 09649711286
📍 Terri Bazar, Islam Super Market, Ground floor of Pubali bank, Chittagong
